Recently Jiangsu media has reported that a man from Suqian surnamed Liu lost 17,000 yuan because his eight-year-old child donated his money to the charity fund on WeChat by mistake.
On May 3, Liu took his child to visit a friend. Liu gave his phone to the child. Later, Liu found that the 17,000 yuan was donated to China Foundation for Poverty Alleviation through WeChat by his child. “My child mistakenly donated the money on WeChat Wallet. There was a payment error which showed that the payment was not received. When I returned to WeChat payment it said the payment has been completed.” Liu said. Liu said that in the whole process, no step required entering payment password or verification code.
Liu said that in the next month, he tried contacting related departments but he receive no reply. Liu started to ask media for help.
Liu contacted China Foundation for Poverty Alleviation and submitted the payment record, refund application, ID card, bank account and payment receipt on May 4. On the morning of June 4, China Foundation for Poverty Alleviation responded that they have returned the money to Liu.
China Foundation for Poverty Alleviation said that it was not the first time they receive donation by mistake. In the recent 2 months there have been four refund cases. All of the users have submitted relevant certificate and get the refunds.
Zhang Jun, director of Public Relations of Tencent, said on Weibo that Tencent is going to set up a limit of 500 yuan for individual donation on WeChat to avoid mistakes before the company works out better options.